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customer support

United States

Email:
support@luckymoney.com
Toll Free:
1-888-826-4427

Philippines

Landline:
+63(2) 8893-5825
+63(2) 8893-5822
SMS Hotline:
+63(917) 814-4218

Corporate HQ

 

Lucky Money, Inc.,
1028 Mission Street
San Francisco, CA 94103

Phone:
(415) 864-8367
Fax:
(415) 864-2606

Have a question? We are here to help.

Contact Customer Support

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Top 10 questions

How do I send money?

Create an account

1.Click Join button
2. Enter your basic information and then click the Join Now button
3. Complete your profile by filling out the address fields and click the Save button

Enter Recipient’s Details
1. Click on the Quick Send page enter the amount, delivery currency type if applicable and delivery method
2. Please input the options that best apply to your transaction then click Continue button
3. Enter your coupon code if you have one
4. Select a payment method
5. Enter Bank account information.
6. Do a final review and then click the authorize payment button to process the transaction

What are the benefits?

Speed For regular customers, money is delivered to your recipients in minutes. For first-time senders and regular customers who are providing a new bank account as a payment method, money is normally delivered in 1-2 days. Verification of bank accounts take up to 1-2 days to prevent bank fraud. After the bank account verification process is completed you will become a regular customer and your recipient can receive money in minutes. However, Lucky Money reserves the right to hold and verify transactions that look fraudulent or unusual.

Savings Lucky Money offers the lowest fees in the industry. For first-time customers, the fee is waived ($0) when paying with your bank account and your recipient receives the local currency at the destination country. There is no fee to become a Lucky Money Online customer.

Security Lucky Money Online always uses updated technology to protect our customer's information and ensure the security of its website and mobile app. In the United States, Lucky Money is licensed by both state and federal government agencies. Lucky Money does not share sender or recipient information with any sales or marketing organization or solicitor.

What currency is accepted?

U.S. Dollars.

Does Lucky Money have an app?

Yes, Lucky Money offers a free app available in the Google play and Apple store that can be used with android and apple devices.

How much money can I send?

Sending Money to the…

Philippines:
Customers can send up to $2,999 using their bank accounts. All transactions using bank transfer payments (ACH) are verified with your bank for availability of funds. Limit on payouts at M. Lhuillier is 50,000 PHP per transaction. Limit on payouts at Cebuana Lhuillier is 40,000 PHP per transaction.

India:
Customers can send up to $2,999 using their bank account. Maximum payout at Muthoot is 50,000 INR per transaction.

Nepal:
Customers can send up to $2,999 using their bank account. Maximum payout at Prabhu locations is 200,000 NPR per transaction.

How much does it cost me to send money?

You can visit our Rates & Fees page to find out the cost of sending money with Lucky Money.

What currency will the recipient receive?

Remittance is delivered in the equivalent local currency of the destination country. Currency in Dollar-to-Dollar transactions is U.S. Dollar.

How will I know if my recipient received the money?

An email and/or mobile notification will be sent to you as soon as your recipient receives the money.

You can also track your transaction process via website or mobile app.

How will my recipient receive the money?

Senders can choose the method their recipients receive money. You can also visit our Rates & Fees or Services page to check what methods are available.

Door to Door Delivery, Bank Deposits, Cash Pick-Up, and Lucky Money ATM Visa/Cash Card are the options available for recipients in the Philippines.

Bank Deposit or Cash Pick-Up is offered in Bangladesh, India and Nepal.

Where can I send money to and from?

The countries Lucky Money services can be found on Services page. You can send money with internet access and a web browser such as Chrome, Firefox, or Internet Explorer used in the United States within the states of Alaska, Arizona, California, Florida, Hawaii, Illinois, Maryland, Nevada, New Jersey, New York, Oregon, Texas, Virginia as well as Washington.

Contact Customer Support

Transaction Tracking

Please locate the tracking number that is associated with your specific transaction and enter it here to find out the current status.

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Send money to the Philippines.

* First transaction is free when you pay with your U.S. bank account. Money in Minutes available to repeat customers with verified bank accounts and successful transactions. First free transaction is not applicable to USD payout. New Customers: A one-time bank account verification takes 1-2 days for the first bank account payment. Restrictions apply. Limited time offer.

†Some agents charge additional fees. Lucky Money may or may not make additional profits from the currency exchange rate based on individual agreements with its various delivering agents.